TERMS AND CONDITIONS

ORDERS

  • lulu's drawer will automatically send you an order confirmation on your e-mail
  • In case you lose your order confirmation, please contact us on our e-mail contact@lulusdrawer.com, and we will forward you a copy of your order confirmation.
  • lulu's drawer disclaims all responsibility and liability for your order confirmation after you have received it. However, we will strive to help you as much as possible as described above.

 

How to shop at lulusdrawer.com:

 

  1. Choose your desires product/products
  2. Choose the right size and color
  3. Add your product/products to the Basket and proceed to checkout
  4. Type in your shipping information
  5. Choose your payment method
  6. Accept our Terms & Conditions and complete payment
  7. You will receive an order confirmation from lulu's drawer to your e-mail. Remember to make sure that all the provided information is correct.

 

 

PAYMENT

You can use several different payment methods at lulu's drawer:

  1. Dankort 
  2. Visa 
  3. JCB (3, 75 %)
  4. MasterCard (1, 25 %)
  5. Visa Electron


All prices at lulu's drawer are inclusive of VAT

 

SHIPPING

  • Products are normally shipped within 24 hours after we have received your order.
  • Delivery time in Denmark is normally 1-3 weekdays.
  • All orders are sent with GLS.
  • Price of delivery is DKK 50 for delivery to home address. For delivery to business address, the price is DKK 29. For orders of DKK 500 or more, shipping is free.
  • All products will be delivered as long as they are in stock. If an item has been sold out, you will receive a notification of this.

 

RIGHT OF RETURN

  • Purchases can be returned for a refund within 14 days of receipt of the product/products.
  • Right of return begins the day you receive the product/products.
  • For your right of return to be valid all products must be returned in original packaging, unused and in same condition as when shipped.
  • The product/products must be returned to:

 

lulu’s drawer
Pakhustorvet 2, st
6000 Kolding
Denmark

 

The return package must contain the filled out return sheet sent to you along with the package.

  • You can use your right of return by not accepting receipt of the package or by sending it to the above mentioned address.
  • By using your right of return the full paid amount will be transferred back to the account used for purchase provided that we have received the product/products in the same condition as when shipped.
  • The shipping freight/portage is the only cost you will incur if you chose to use your right of return.
  • When returning items with discount due to multiple purchase, the reduced value will be refunded unless all items are returned. 

Note: We do not accept packages C.O.D

 

WARRENTIES

  • As a lulu's drawer customer you will receive a 2-year warranty against faults in materials in manufacture.
  • The warranty begins the day you receive the products/products.
  • As a result you can get the product replaced, returned, get a discount or get your money back dependent on the specific situation.
  • This warranty covers production faults, not wear and tear from regular use.
  • As a customer you have to file for a warranty within a reasonable time of discovery of the fault. Warranty within 2 years of purchase is always considered timely.
  • A detailed description of the fault, photos of this and a copy of the purchase receipt must be sent to contact@lulusdrawer.com
  • The product/products must be returned to:

 

lulu’s drawer
Pakhustorvet 2, st
6000 Kolding
Denmark

 

  • It is important that the return sheet is enclosed to the package when returning the package, so we can identify which order number the return regards.
  • lulu's drawer will pay a reasonable amount of the shipping freight/postage in connection with the warranty.

 

PERSONAL INFORMATION

  • In order for you to enter an agreement with lulu's drawer please provide us the following information:  name, address, telephone number and financial information such as credit card information.
  • No sensitive personal information is kept at lulu's drawer
  • The purpose of keeping the information is to provide the best possible service where the good(s) is delivered to the right place at the right time.
  • The personal information is registered at lulu's drawer and is kept for five years after which they are automatically deleted.
  • The personal information registered with lulu's drawer will not be distributed to a third party.
  • The Personal Data Act means that you as a consumer have the right to check the data that is registered with lulu's drawer. Furthermore, the law gives you the right to object to the registration.
  • Please address enquiries to contact@lulusdrawer.com

 

COOKIES

  • A cookie is a code that is sent to the browser in a text file on the users computer for permanent storage.
  • This gives us an opportunity to optimize our web shop and tailor it for you. The cookie does not make any harm to your computer.
  • No sensitive personal information is stored in a cookie.
  • You can delete cookies form your computer at any time.

 

CHILDREN AND YOUNG PEOPLE

 

  • You must be 18 years or older to shop at lulusdrawer.com.
  • Customers younger than 18 years must have the consent of their parents to make purchase at lulusdrawer.com

 

 

 

lulu’s drawer
Pakhustorvet 2, st
6000 Kolding
Denmark

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