ORDERS

  • Lulu's Drawer Factory Outlet will automatically send you an order confirmation on your e-mail
  • In case you lose your order confirmation, please contact us on our e-mail contact@lulusdrawer.com, and we will forward you a copy of your order confirmation.
  • Lulu's Drawer Factory Outlet disclaims all responsibility and liability for your order confirmation after you have received it. However, we will strive to help you as much as possible as described above.

How to shop at lulusdrawer.com:

  1. Choose your desires product/products
  2. Choose the right size and color
  3. Add your product/products to the Basket and proceed to checkout
  4. Type in your shipping information
  5. Choose your payment method
  6. Accept our Terms & Conditions and complete payment
  7. You will receive an order confirmation from Lulu's Drawer Factory Outlet to your e-mail. Remember to make sure that all the provided information is correct.

PAYMENT

You can use several different payment methods at Lulu's Drawer Factory Outlet:

  1. Dankort
  2. Visa
  3. JCB (3,75%)
  4. MasterCard (1,25%)
  5. Visa Electron
  6. Mobilepay
  7. ViaBill
  8. Apple pay
  9. Google pay

All prices at Lulu's Drawer Factory Outlet are inclusive of VAT.

WARRENTIES AND COMPLAINTS 

  • As a Lulu's Drawer Factory Outlet customer you will receive a 2-year warranty against faults in materials in manufacture.
  • The warranty begins the day you receive the products/products.
  • As a result you can get the product replaced, returned, get a discount or get your money back dependent on the specific situation.
  • This warranty covers production faults, not wear and tear from regular use.
  • As a customer you have to file for a warranty within a reasonable time of discovery of the fault. Warranty within 2 years of purchase is always considered timely.
  • A detailed description of the fault, photos of this and a copy of the purchase receipt must be sent to contact@lulusdrawer.com
  • The product/products must be returned to:

Lulu’s Drawer Factory Outlet
Lokesvej 9
3400 Hillerød
Denmark

  • It is important that the return sheet is enclosed to the package when returning the package, so we can identify which order number the return regards.
  • Lulu's Drawer Factory Outlet will pay a reasonable amount of the shipping freight/postage in connection with the warranty.

You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus

CHILDREN AND YOUNG PEOPLE

  • You must be 18 years or older to shop at lulusdrawer.com
  • Customers younger than 18 years must have the consent of their parents to make purchase at lulusdrawer.com